Privacy Policy
Last Updated: Thursday, October 27, 2011
At Flavrbox we recognise and understand that privacy and security are important concerns. This Privacy Policy explains how we use the information we collect from you and the various procedures we have in place to safeguard your privacy.
Who We Are
Your Consent
Your Information
How We use Your Data
Passive Collection of Information
Cookies
Data Over the Internet
Non-disclosure to Third Parties
Security of Your Information
Changes to This Privacy Policy
Questions?
Who We Are
We are Flavrbox Ltd, and we operate www.flavrbox.com (the “Website”). Our registered office and main trading address is at 51 The Granary, Bristol, England, BS1 4HQ. We are registered in England and Wales under company number 07763295.
Your Consent
By submitting your information and using the Website, you consent to the collection, storage and processing of your personal information as described in this Privacy Policy. You also acknowledge that despite our best attempts to protect your personal information, the Internet is not a medium that is 100% secure and therefore, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. As such, we are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
Your Information
When a customer or producer (this is what we call our Suppliers) registers on the Website, we’ll collect and store information including your name, e-mail address and postal address. All of this information is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are satisfied with the service you receive. We also keep a record of any purchase you make and any correspondence you send us to help us deal with any queries or problems you may have. If you have subscribed to our mailing list, we may also notify you from time to time of any news, products and or special offers we think you might be interested in.
How We Use Your Data
Our primary objective in collecting your personal information is to provide you with a safe, efficient and customised experience. We are committed to only using your personal information to:
Pass on your orders to Flavrbox producers so that they can supply the goods and / or services you have requested;
Provide you with customer service;
Verify your age, in the event you are purchasing age-restricted products such as alcohol;
Manage administrative tasks, including technical administration and resolving any disputes;
Help us prevent potentially prohibited or illegal activities and enforce our Terms of Use;
Conduct research into how the Site is used and help us improve our services;
Keep you updated with the services we offer.
By registering on the Site and / or making an order, you agree to us using your personal information in this way.
Passive Collection of Information
When you visit the Website, some information may be automatically collected. For example, it is standard for your web browser to automatically send information to every website you visit including ours, such as your computer’s Internet Protocol (“IP”) address, access times, browser type and language, and referring website addresses. We may also collect information about your computer’s operating system and information about your usage and activity on the Site. Usage of third-party tracking software, such as Google Analytics may be used to aid in the collection of such information.
Cookies
When you use the Website, we may automatically collect information from you through the use of “cookies”. Cookies are small data files that get stored on your hard drive when you visit certain websites. They are limited in their use to containing and transferring to the website only as much information the users wish to disclose and cannot read or interfere with any personal information saved on your hard drive. Among other things, we use cookies to personalise your experience, remember your preferences and help us improve the Website and your experience using it. Most computers are set up to automatically accept cookies. You can change your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. However, bear in mind that if you disable or reject cookies, you may not be able to access certain Website features or services.
Data Over the Internet
Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.
Non-disclosure to Third Parties
We will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us or we are required to do by law, for instance if we suspect you are taking part in any form of prohibited or illegal activity. We will never sell, rent or pass your information on to any other third-parties without your express consent. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will not include any personally identifying information.
Security of Your Information
We take every precaution to protect your information. To prevent unauthorised access or unlawful processing of your personal information, we follow strict security procedures in the storage and disclosure of your personal information. All personal information stored by us is kept on a secure, password-protected server which only employees and any sub-contractors who need the information to perform a specific job have access to. We use secure socket layer software (SSL) to encrypt all of your personal information including your payment details and your name and address during transmission across the Internet. Furthemore, we do not store your payment card details.
Changes to this Privacy Policy
We reserve the right to change our Privacy Policy, whilst of course keeping it within all relevant legislation and guidelines. If we make any changes to this Privacy Policy, we will change the “Last Updated” date above. Any amendments will take effect immediately and as such, we encourage you to regularly review this Privacy Policy to understand how your personal information is used.
Questions? If you have questions about our Privacy Policy please send us an email.